Inboxology: The New Paradigm of Message-based Patient Care

Presentation Type: Panel
Presentation Time: 02:00 PM - 03:15 PM

Abstract Keywords: Telemedicine, Health at Home, and Virtual Care, Clinician Well-Being, Leadership and Strategy
Primary Track: Implementing Real-World Change, Digital Engagement, and Connected Health


Clinical inbasket work has created new avenues for patient care, but also has greatly increased workload and burnout in the current care paradigm. This panel will provide practical examples of how new technologies can be used to promote and optimize messaging-based patient care. New care processes are needed to adapt to this new channel for patient communication and care. We will further explore the ethics and the implementations of models in a variety of health systems, and demonstrate how messaging can help or hinder the patient care journey and relationship with the care team.

Moderator:
Lisa Rotenstein, MD, MBA, MSc
UCSF

Speaker(s):
Lipsa Panda, MS, MBA
Summer Health

Matthew Sakumoto, MD
Sutter Health

Michael Cui, MD
Rush University Medical Center

Author(s):
Matthew Sakumoto, MD - Sutter Health; Michael Cui, MD - Rush University Medical Center; Lisa Rotenstein, MD, MBA, MSc - UCSF; Lipsa Panda, MS, MBA - Summer Health; Timothy Tsai, DO - Stanford University School of Medicine;

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