Foundational Concepts for Designing, Implementing, and Measuring Patient-Facing Digital Health Tools

Presentation Type: Workshop - Collaborative

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Presentation Time: 08:30 AM - 12:00 PM

Abstract Keywords: Clinical Decision Support, Healthcare Quality, Patient-/Person-Generated Health Data, Patient Engagement and Preferences, User-centered Design Methods, Artificial Intelligence, Mobile Health, Interoperability and Health Information Exchange
Programmatic Theme: Clinical Informatics

Patient-facing digital health tools—such as wearable devices, mobile health apps, patient portals, and virtual care platforms—have become ubiquitous in the healthcare landscape. These tools create new opportunities for patients to access, contribute, and interact with their health data, enabling more informed decision-making and greater shared ownership of care. Additionally, federal government policies emphasizing prevention, healthy lifestyle choices, and technology-enabled care models underscore the importance of ensuring these tools are safe, effective, and responsive to patient needs. Despite the promise of patient-facing tools, many are not designed with meaningful patient involvement, do not align with patients’ daily experiences, or lack mechanisms to measure outcomes that matter most to patients. This workshop will share with researchers, informaticians, clinicians, and developers foundational concepts for designing, implementing, and evaluating patient-facing digital health tools, including those supported by artificial intelligence (AI). Led by a group of experts with deep experience in real-world implementations of patient-centered clinical decision support, the workshop will introduce participants to a lifecycle framework illustrating how to incorporate patient needs throughout tool development; practical strategies for co-designing tools using participatory methods; promising practices for deploying AI-supported applications in transparent, trustworthy ways; lessons learned from real-world pilot implementations; and approaches for evaluating digital tools using patient-centered measures across the health journey. Through interactive discussions and small-group activities, participants will gain hands-on experience applying design, implementation, and measurement frameworks to real-world use cases. By the end of the workshop, attendees will be equipped with practical, evidence-based strategies to advance patient-centered digital health solutions that strengthen trust, improve patient and clinician experiences, and support high-quality care.

Speaker(s):
Prashila Dullabh, MD
NORC at the University of Chicago
Aziz Boxwala, MD, PhD
Elimu Informatics
Priyanka Desai, PhD, MSPH, CPH
NORC at the University Chicago
Kensaku Kawamoto, MD, PhD, MHS
University of Utah
Rina Dhopeshwarkar, MPH
NORC at the University of Chicago
Author(s):
Prashila Dullabh, MD - NORC at the University of Chicago; Aziz Boxwala, MD, PhD - Elimu Informatics; Priyanka Desai, PhD, MSPH, CPH - NORC at the University Chicago; Kensaku Kawamoto, MD, PhD, MHS - University of Utah; Rina Dhopeshwarkar, MPH - NORC at the University of Chicago;

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