InBasket Utilization for Primary and Subspecialty Providers with Generative AI Implementation

Poster Number: P47
Presentation Time: 05:00 PM - 06:30 PM

Abstract Keywords: Informatics Implementation, Workflow, Natural Language Processing, User-centered Design Methods, Human-computer Interaction, Social Media and Connected Health, Administrative Systems
Primary Track: Applications
Programmatic Theme: Clinical Informatics

We present preliminary data from University of California Irvine Health on the implementation of generative AI into InBasket, resulting in decreased provider time for both primary care and specialty care providers in responding to patient messages. With a specialty-agnostic AI prompt, primary care providers more frequently utilized the generative AI feature as compared to specialty care providers. There may be benefit to engineer AI prompts customized to each specialty to increase specialty provider utilization.

Speaker(s):
Kenneth Leung, MD, MS
UCI Health

Author(s):
Kenneth Leung, MD, MS - UCI Health; Danielle Perret, MD - UC Irvine Health; Emilie Chow, MD - University of California, Irvine; Charles Gilman, MBA - UC Irvine Health; Jennifer Botelho, RN, MSEd - UC Irvine Health; Deepti Pandita, MD, FACP, FAMIA - University of California Irvine;