Are Patients and Care Partners Speaking the Same Language? Language Characteristics of Spanish Speakers’ Patient Portal Messages

Poster Number: P197
Presentation Time: 05:00 PM - 06:30 PM

Abstract Keywords: Personal Health Informatics, Diversity, Equity, Inclusion, Accessibility, and Health Equity, Health Equity, Patient Engagement and Preferences, Mobile Health
Primary Track: Applications
Programmatic Theme: Consumer Health Informatics

Knowledge is limited on the language characteristics of patient portal messaging among Spanish-speaking patients. This retrospective study evaluated the rates of Spanish vs. English messaging, the frequency of patient vs. care partner messaging, and the rate of language concordance between patient and healthcare team members among a random sample of 297 Spanish-speaking patient portal users from three health systems in Dallas, TX using mixed methods.

Speaker(s):
Robert Turer, MD, MSE
UT Southwestern Medical Center

Author(s):
Emily Repasky, MA - UTSW Medical Center; Luis Peña, B.S. - UT Southwestern Medical Center; Libertad Gracia, BA, CHW - UT Southwestern Medical Center; Bhaskar Thakur, Ph.D./Biostatistician - UT Southwestern Medical Center; Samuel McDonald, MD - UT Southwestern; Christoph Lehmann, MD, FAAP, FACMI, FIAHSI - UT Southwestern; Ann Navar, MD, PhD - UT Southwestern Medical Center; Eric Peterson, MD - UT Southwestern; DuWayne Willett, MD - University of Texas Southwestern Medical Center; Ellen O'Connell, MD - UT Southwestern Medical Center; Brett Moran, MD - Parkland Health; Christopher Clark, MPA - Parkland Health; Ferdinand Velasco, MD - Texas Health Resources; Andrew Masica, M.D., M.S.C.I. - Texas Health Resources; Clark Walker, MPH - Texas Health Resources; Dwayne Hoelscher, DNP - Texas Health Resources; Robin Higashi, PhD - UT Southwestern Medical Center;