Hospital Discharge Preparedness via Robotic Process Automation

Presentation Time: 03:15 PM - 03:27 PM

Abstract Keywords: Informatics Implementation, User-centered Design Methods, Nursing Informatics
Primary Track: Applications
Programmatic Theme: Clinical Informatics

Transportation is cited as a top contributor to discharge delays from the hospital. Communication gaps between ambulance vendors and hospitals exist today. Robotic process automation (RPA) can improve communication without standard data interfaces. RPA transcribed ambulance data from our third-party vendor’s dispatch system into our EHR, successfully transcribing data for 3,491 trips. However, outcome metrics did not show significant efficiency improvements, suggesting additional work is needed to prepare patients for discharge beyond awareness of transportation.

Speaker(s):
John Will, MPA
NYU Langone Health

Author(s):
Paul Testa, MD, JD, MPH - NYU Langone Health; Jonah Feldman, MD, FACP - NYU Langone Health;