eVisit, then what? A Patient-level Analysis of Care Utilization and Messages

Poster Number: P10
Presentation Time: 05:00 PM - 06:30 PM

Abstract Keywords: Bioinformatics, Change Management, Chronic Care Management
Primary Track: Applications
Programmatic Theme: Clinical Informatics

eVisits comprise non-face-to-face patient-initiated communications through an online portal, and have reduced overall provider message burden. At our institution, we captured patient medical advice requests, calls, and care utilization patterns within 60 days of an eVisit. Completion of an eVisit did not change patient portal messaging or increase utilization, suggesting that this tool may be effective means of reducing message-related burden without discouraging subsequent individual patient-provider interactions.

Speaker(s):
Thomas Ueland, BS
Vanderbilt University School of Medicine

Author(s):
Thomas Ueland, BS - Vanderbilt University School of Medicine; Jacob Franklin, M.D. - VUMC; Allison McCoy, PhD, ACHIP, FACMI, FAMIA - Vanderbilt University Medical Center; Sara Horst, MD MPH;