Designing for Better Pre-hospital Communication: Participatory Design of a Telemedicine Application for Emergency Departments

Presentation Time: 04:00 PM - 04:15 PM

Abstract Keywords: Telemedicine, Human-computer Interaction, User-centered Design Methods, Clinical Decision Support, Participatory Approach/Science, Critical Care
Primary Track: Applications
Programmatic Theme: Clinical Informatics

Pre-hospital communication, which usually refers to the communication process between pre-hospital and hospital providers, is crucial for the effective management of critically injured or ill patients. Despite its importance, persistent challenges such as miscommunication have been significant barriers. Telemedicine systems have been proposed to overcome these challenges, yet existing research primarily focuses on using off-the-shelf systems to evaluate their feasibility and effectiveness of implementation without investigating users' needs and perceptions. To bridge this research gap, our study employed a user-centered design approach to co-create an integrated telemedicine system with emergency care providers to ensure that the system meets the specific needs of care providers and aligns with existing clinical workflows. We present the system design process, the features desired by users to address challenges in pre-hospital communication, and the socio-technical considerations for implementing telemedicine in the dynamic emergency care setting. We conclude the paper by discussing the design implications.

Speaker(s):
Enze Bai, Phd Dandidate
Pace University

Author(s):
Enze Bai, Phd Dandidate - Pace University; Zhan Zhang, PhD; Yincao Xu, MS - Pace University; Kathleen Adelgais, MD - University of Colorado; Mustafa Ozkaynak, PhD - University of Colorado-Denver | Anschutz Medical Campus;