Exceptional Jo: A Semi-Automated and Scalable System to Share Personalized Patient Positive Feedback with Employees

Presentation Time: 03:30 PM - 03:45 PM

Abstract Keywords: Bioinformatics, Patient Engagement and Preferences, Data Sharing, Information Extraction
Primary Track: Applications
Programmatic Theme: Consumer Health Informatics

The Exceptional Jo recognition program, initiated by Vanderbilt University Medical Center in 2020, utilizes an automated system to match employees with positive patient feedback, fostering a culture of recognition and addressing caregiver burnout. By cross-referencing patient feedback with employee access to medical records, personalized recognition emails are sent, boosting employee morale. With almost 70,000 emails sent to date, the initiative has garnered overwhelmingly positive responses, showcasing its effectiveness in enhancing workforce engagement and well-being.

Speaker(s):
Peyton Larson, MPA
Vanderbilt University Medical Center

Author(s):
Daniel Fabbri, PhD - Vanderbilt; Brian Carlson, MBA, MHSA - Vanderbilt University Medical Center; Peyton Larson, MPA - Vanderbilt University Medical Center;